FAQ

Payments & Safety
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.
Shipping & Delivery
Domestic shipping can take up to 5 business days. Foreign shipping could take up to 14 business days.
Due to global supply chain challenges, shipping times could be longer than usual.
We offer free standard domestic shipping. International shipping rates vary depending on your region and are calculated at checkout.
Yes, we offer free standard shipping for domestic orders. Expedited shipping can be selected for an additional cost.
Yes, we ship our products all over the globe.
Please note that free shipping is not applicable for international orders. International shipping rates can vary depending on your region and are calculated at checkout.
Returns & Refunds
Yes, we offer full and partial refunds.
Please contact us at contact@thehaolife.com for more information about our refund policy.
If the product and packaging are unopened and undamaged, you are eligible for a full refund.
When the packaging has been opened and the product has been used, you are eligible for a partial refund.
Please contact us at contact@thehaolife.com for more information about our refund policy.
Please contact us at contact@thehaolife.com for information about our refund policy.
Please contact us at contact@thehaolife.com for information about our refund policy.